• John San Filippo

CU Retools Branch Ops in the Face of COVID-19

DaLand CUSO completes project in 3 days

How do credit unions keep their branches open while complying with mandates from the government regarding public gatherings? Using technology created by DaLand CUSO in record time, Nutmeg State Financial CU (Rocky Hill, Conn.; $450M assets; 40K members) moved to an appointment-only system for branch visits, effective Mar. 23. By controlling the number of appointments at any given branch at any given time, the credit union can ensure that these “gatherings” don’t exceed government limits.


“COVID-19 presented us with a unique challenge of continuing to serve our membership,” said Nutmeg SVP/COO Al Festini. “The credit union was strategically positioned to quickly deploy an online branch appointment solution to allow our members to safely and conveniently continue to bank with us.” He added that Nutmeg has received great feedback from members appreciative of the measures the credit union has taken to accommodate their banking needs.


“Nutmeg has been succeeding via strategic partnership with DaLand – achieving the implausible – all the way back to 2014 (beginning with getting serious about the importance of a modern core),” said DaLand CUSO CEO Jeff Levesque. “This latest success, which allowed the credit union to quickly and cost effectively bridge brick-and-mortar and digital operations using the core data and core tech, is just another example of the economic, strategic, and operational soundness of the DaLand “Core-Centric” and CODE philosophies. In the face of the COVID-19 crisis and challenges, Nutmeg’s members and community benefitted from the dynamic relevance of a sound strategy and modern approach to CU business.”


About DaLand CUSO Based in Rocky Hill, Conn., DaLand CUSO is a next-generation CUSO designed to benefit community financial institutions by functioning as their fintech experts and solutions consultants. With extensive experience in every level of financial institution operations and management, the DaLand team is comprised of three groups: Strategic Project Services (SPS), which draws upon the CUSO’s vast technical and professional experience to manage complex projects, conversions, and mergers; Vendor Strategy Services (VSS), which assists clients in strategically mapping out their technology partners and associated costs to create a sustainable and synthesized long-term IT and business strategy map; and the CODE division, which develops core-optimized digital experiences and extends the capabilities of relevant cores for DaLand CUSO clients that employ such cores. Additional information is available at www.dalandCUSO.com.

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